Análise sistêmica da informação em setor de recursos humanos a partir da gestão da informação: o caso da Prefeitura Municipal de Camaçari – Bahia

Abstract

Information occupies a prominent position in the configuration of contemporary society, as it is used as a resource that enables the achievement of the objectives of social groups, whether from an individual or collective perspective, such as organizations. In this sense, it is essential to produce studies and reflections that enable the use of information at the highest levels, highlighting the strategic power it possesses. Thus, this study was developed within the scope of Information Science, using the criteria of Information Management to analyze the use of information in the Human Resources sector of the Municipality of Camaçari - Bahia, called Personnel Payment Coordination, with the objective of I study the function of granting rights and advantages to public servants. Considering the characteristics of the research universe, a Public Administration institution, in correlation with the knowledge of Information Science, the foundations of Niklas Luhmann's Systemic Theory are used, in order to identify the levels of complexity of the body, allowing to list the factors that prevent the adoption of Information Management criteria to fulfill their respective responsibilities. To achieve the objectives, data were collected through questionnaire and observation techniques with analysts and managers from the Personnel Payment Coordination. Data analysis was performed descriptively based on Laurence Bardin's Content Analysis criteria. The results proved that the actions implemented in relation to information are insufficient to guarantee the adequate treatment of this resource, which is a support for the development of sectoral functions. Likewise, it highlighted that the body is characterized as a complex system, as its functioning depends on the combination of political, administrative, legal and human factors. As an alternative for the adequate treatment of information, the suggestion was the implementation of an institutional information policy with a view to adopting Information Management criteria as a strategy for reducing the identified complexity and enhancing the use of information to grant the rights and advantages of the server in accordance with current legislation. The study provokes reflections on the visibility of the Archivist as an information manager, the Public Archive as a source of information, the strengthening of relations between the areas of Information Science and Archiving, in addition to promoting the use of information as an asset to guarantee smooth functioning of public institutions, promoting access to public information, encouraging transparency, social control and citizenship.