Qualidade de Vida e Voz dos Trabalhadores do Serviço de Atendimento ao Cidadão do município de Salvador-Ba.

Abstract

Objective: assess the impact of a voice problem on quality of life for employees of a citizen care hub named “Serviço de Atendimento ao Cidadão” (SAC) in Salvador, Bahia. Methodology: The sample consisted of 114 workers SAC located in the city of Salvador, Bahia. For the data collection was utilized a questionnaire about sociodemographic, lifestyle and health, and the Protocol on Voice-Related Quality of Life (V-RQOL). It was used the method of quantitative analysis. It was made a descriptive analysis of sociodemographic data and calculated the average standard deviation for the scores of V-RQOL. The block of questions relating to voice complaints was the independent variable for association with the responses of V-RQOL scores. Data were analyzed using SPSS version 17.0, establishing a significance level of p ≤ 0.05, by Student T test. Results: Responses of V-RQOL indicated that of the SAC employees of have a good assessment of their quality of voice. The overall means of V RQOL scores were high, however, these were significantly lower in subjects with voice complaints compared those without voice complaints, except in the socio-emotional domain. There was a low prevalence of voice complaints among workers. Hypertension was the most prevalent disease in the general population, and gastroesophageal reflux and allergic rhinitis were the most prevalent in the group with vocal complaints. Conclusion: for employees of SAC located in the city of Salvador, the voice is not a problem in daily activities, regardless of the conditions and characteristics differentiated between places of work and its organization