O comportamento informacional dos coordenadores de colegiado de curso de graduação da Universidade do Estado da Bahia

Abstract

This study verified the informational behavior of the Undergraduate Course Coordinators, in the face-to-face modality, at the State University of Bahia, considering the importance of the role played by these managers in the academic-administrative management of the collegiate bodies of the course to which they are linked. The theoretical framework presented conceptualizes the themes Information, Informational Behavior, Need, Search and Use. Informational behavior is one of the subareas of Information Science and studies the way people deal with information when faced with informational needs. Apparently, there is a gap between the information made available by UNEB for these coordinators to carry out their activities and the search for such content by these subjects. Considering these preliminary observations, we propose in this research the following guiding question: How does the informational behavior of the coordinators of the presential undergraduate courses at the State University of Bahia (UNEB) interfere in their academic-administrative management activities? The proposed general objective was to verify the informational behavior of undergraduate collegiate coordinators. To achieve the general objective, specific objectives were outlined, namely: 1. Identify possible regulations for the coordination of the course collegiate that guide the activities of the course collegiate coordinators; 2. Describe the profile of collegiate coordinators of face-to-face undergraduate courses; 3. Understand the informational needs of these coordinators within the process of searching and using information. Then, an applied research was carried out, with a descriptive purpose and a quantitative and qualitative approach, in which 23 technical administrative servants were interviewed and whose material was interpreted from the content analysis proposed by Bardin (1977), with the support of the Iramuteq software. The results showed that the coordinators feel a clear need for information, mainly related to normative and practical aspects. They regularly seek reliable and updated information, using sources such as Resolutions and the institution's General Regulations. The information is perceived as useful to base decisions, develop the work environment, improve the professional trajectory.