Tecnologias remotas e gestão publica à serviço da cidadania: um estudo de caso sobre os impactos da implantação do teletrabalho no Tribunal Regional Eleitoral da Bahia à luz da percepção dos servidores e indicadores de produtividade

Abstract

The advancement of technologies, the development of networks and the emergence of the internet, forge a new culture, the digital culture, an indelible mark of the computerized society. These social changes also impact the world of work, and in order to survive in this new environment, public and private organizations are seeking new alternatives for their businesses and activities. It is within this changing environment that telecommuting stands out as a current alternative for labor management. In the context of the pandemic, triggered by the new coronavirus (SARS-CoV-2), the teleworking regime, which was already gaining notoriety in work organizations in Brazil and in the world, receives a special boost. Despite the working modality of telework having already been regulated within the scope of the Judiciary, the Regional Electoral Court of Bahia (TRE-BA), until the present moment, does not have effective norms or a project aimed at its implementation. In this regard, Administrative Resolution No. 3, published on February 18, 2020, by TRE-BA, superficially touched on the aforementioned theme. Thus, this research aims to recommend the effective implementation of telework in the agency. This is because, it is understood that the rational use of the workforce and a better performance in the delivery and quality of services provided to society through technologies, is something necessary, notably in a jurisdictional body, which finds in technological solutions one of their distinctive marks before society. As for the methodological approach, the research is classified as qualitative and quantitative, which proves to be adequate when it comes to the analysis of social phenomena with accentuated complexity. With regard to the objectives, the research can be categorized as exploratory and descriptive. The research can also be classified, in view of its strategy, as a case study to be carried out in a public agency of state scope, which during the beginning of the pandemic caused by Covid-19 adopted telecommuting for almost all of its servers and interns. As for data collection, it occurred through documentary research and the application of questionnaires to a group of employees of the agency. Regarding the analysis of the collected data, all the advantages and most of the disadvantages of teleworking, reported in the literature, were confirmed, and most of the participating servers see this type of work as positive. Data collected from public databases were also analyzed for the purpose of investigating the agency's productivity, in certain activities, during a period of teleworking. It is necessary to point out that the evidence of this study shows that, despite the notable benefits, there are great challenges to be overcome, if you decide to use this form of work continuously in the body. In this way, it is concluded that the correct and orderly implementation of this work modality can bring gains to the management of the TRE-BA workforce, which, therefore, can increase the quality of the services provided by the Bahian Electoral Justice, which ultimately is willing to guarantee the legitimacy of the electoral process, the free exercise of the right to vote and be voted for, and the strengthening of democracy.