O trabalho da assistente social no centro de referência especializado em assistência social Bonocô - Salvador (Ba)

Abstract

This work is the result of the concerns developed by the author over more than eight years working as a social worker in the Social Assistance Policy. These concerns have culminated in this research, which has the general objective of analyzing the work of the social worker at the Specialized Reference Center for Social Assistance (CREAS) - Bonocô in Salvador (BA). The specific objectives are to identify how CREAS - Bonocô is structured, using the parameters outlined in the SUAS typification and the Basic Operational Norm of Human Resources of the Unified Social Assistance System (NOB/RH/SUAS); perceive and analyze the main demands placed on the social worker in question, identifying and analyzing the professional responses presented by this social worker at CREAS - Bonocô in Salvador (BA); analyze the follow-up of socio-educational subjects, seeking to understand if working conditions interfere with this follow-up; describe how the social worker perceives her role and the results of her work within the collective work of the unit. The dissertation has as its main categories of foundation and analysis: Work and its transformations, Work and Social Work, Social Assistance Policy with a focus on the role of the social worker in this policy, as well as fundamental concepts for the construction of this work, such as Social Issue, precariousness, and working conditions, and the role of CREAS in social assistance policy. In this sense, our main theoretical references were Karl Marx, 2010 and 2004; Ricardo Antunes, 2018; Maria Graça Druck, 2020; José Paulo Netto, 2001 and 2009; Octavio Ianni, 1991; Maria Lúcia Martinelli, 2000; Marilda Villela Iamamoto, 2010; Marilda Vilela Iamamoto and Raul Carvalho, 2009; Elaine Rossetti Behring and Ivanete Salete Boschetti, 2011, among others. To do so, we chose to conduct qualitative field research through the systematization of experience and used the author's field diary as well as institutional documents produced by the author while working as a social worker at CREAS. We also characterized CREAS - Bonocô, and it was possible to verify that its physical structure and composition of human and material resources do not comply with what is recommended in the SUAS Typification and NOB/RH/SUAS. It was also observed that this fact directly interferes with the work of the social worker in question and impacts the ineffectiveness of the service. Additionally, we observed that the main demands placed on the social worker within the MSE service revolve around sending reports to the Judiciary and requesting occasional benefits. Furthermore, we assessed that the follow-up of socio-educational subjects has been incomplete and deficient due to the lack of an interdisciplinary team, and finally, we found the challenges and obstacles that the social worker faces in carrying out her work.